At Kiddy Zone, we ensure fast, secure deliveries across the UAE. Every order is handled with care so your toys arrive on time and in perfect condition.
| Order Tracking |
|---|
- Log in → My Orders → Track Order
- Tracking links sent via SMS & email once shipped.
|
| Estimated Delivery |
|---|
| UAE: |
2–3 working days |
| GCC: |
5–10 working days |
| International: |
7–12 working days |
*Times may vary during holidays or peak seasons.
|
| Shipping Charges |
|---|
- Orders below AED 100 – AED 10 delivery fee
- Orders AED 100+ – Free Delivery
- Shipping available across UAE & GCC
|
| Heavy or Oversized Items |
|---|
| Bulky products may require extra delivery fees, especially for remote areas. We’ll confirm before dispatch if applicable. |
Returns & Exchanges
If you’re not satisfied with your order, Kiddy Zone offers quick and easy returns.
| Return Policy |
|---|
- Return within 7 days of receiving order.
- Item must be unused, unopened & in original packaging.
- Proof of purchase required.
- Personalized or hygiene-sensitive items can’t be returned.
|
| How to Return |
|---|
- Log in → My Orders → Return Items
- Select item, reason & preferred pickup date.
- Submit request – courier will collect the item.
|
| Refund Process |
|---|
- Refund to original payment method.
- Cash-on-delivery refunds → Kiddy Zone Wallet.
- Processed within 24–48 hrs post pickup confirmation.
|
| Damaged or Defective Items |
|---|
| If your item arrives damaged, contact us within 24 hours with photos or video proof. We’ll arrange a replacement or refund immediately. |
| Gift-Wrapped Orders |
|---|
| Gift-wrapped items can be returned, but wrapping fees are non-refundable. |
Contact Kiddy Zone
Address: 2nd Floor, Dalma Mall, Abu Dhabi
Email: sales@kiddyzone.ae
Phone: +971 52 401 6907
| Why Shop with Kiddy Zone |
|---|
- Trusted UAE toy retailer with years of experience
- Fast delivery & transparent tracking
- Easy returns and local customer support
|
