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  • Category:
  • Ordering & Account

Log in to your account and go to My Profile to change your email or password, then click Save. To update your delivery address, open Delivery Addresses, add or edit your address, and save your changes.

  • Category:
  • Ordering & Account

If your order hasn’t shipped yet, contact our Customer Care team immediately. Once it has shipped, changes are not possible, but you can request a return or exchange after delivery.

  • Category:
  • Ordering & Account

Processing means we have confirmed your order and it is being prepared. Some items may take longer if they are sourced from different locations.

  • Category:
  • Shipping & Delivery

Log in to your account, select My Orders, and click Track Order. You will also receive email or SMS updates as your package moves.

  • Category:
  • Shipping & Delivery

UAE: 2 to 3 working days
GCC: 5 to 10 working days
International: 7 to 12 working days

  • Category:
  • Shipping & Delivery

To get your items to you faster, we sometimes ship from different warehouses. All shipments will arrive within the estimated delivery time.

  • Category:
  • Returns & Exchanges

We accept returns within 7 days if the product is unopened, unused, and in its original packaging. See our Returns Policy for full details.

  • Category:
  • Returns & Exchanges

Please contact us within 24 hours with your order number and clear photos or videos of the issue. We will arrange a replacement or refund.

  • Category:
  • Returns & Exchanges

Yes, you can return the item, but the gift wrapping fee is non-refundable.

  • Category:
  • Payments & Discounts

We accept major credit and debit cards, PayPal, and selected Buy Now Pay Later options. Cash on delivery is available in selected countries.

  • Category:
  • Payments & Discounts

At checkout, enter your code in the Coupon Code field and click Apply. For gift cards, select Redeem Gift Card in your wallet.

  • Category:
  • Payments & Discounts

Subscribe to our newsletter, follow us on social media, and check our promotions page regularly for offers.

  • Category:
  • Products & Stock

If an item is out of stock, click Notify Me on the product page to receive an email when it becomes available again.

  • Category:
  • Products & Stock

Yes. Contact us with the details and we will either source it for you or suggest similar options.

  • Category:
  • Other Questions

Yes, for select products. Choose this option at checkout for an additional fee.

  • Category:
  • Other Questions

Scroll to the bottom of any marketing email and click Unsubscribe.

  • Category:
  • Other Questions

Report it to us through our Contact Us page. Please include as many details as possible so we can fix it quickly.